Building Background

1 Charles St, Parramatta NSW is the NSW Police Headquarters building. The building operates 24/7 and has a wide range of unique requirements including critical server rooms, emergency response facilities, and a range of meeting rooms.

The building is owned by Growth Point, and managed by BGIS who have a projects team and a facilities team. The BGIS projects team worked with their consultant “Atmos” to scope the requirements for this brownfield BMS retrofit project.

The building had been serviced by a “tier 1” BMS contractor for almost two decades. The client had felt they weren’t getting the performance they deserve from the buiding, and sought a complete retrofit and new service provider.

OzTech was engaged to perform a complete retrofit in high stakes conditions.

• The client sought to transition to an open-source Tridium Niagara-based BMS, requiring the deployment of a new head-end system, servers, and an uninterruptible power supply (UPS). As part of the upgrade, the entire building’s communications infrastructure was replaced, including new CAT6 cabling throughout and a reconfigured network backbone across all floors.
• The project included the full replacement of BMS controller hardware within plant rooms, including end-of-life variable speed drives (VSDs). Additionally, new electrical meters were installed, which involved a complete building power shutdown and switchover, coordinated with all key stakeholders during a carefully planned overnight operation.
• An initial BMS audit identified a wide range of non-functioning dampers, valves, and control components, many of which were outdated and required replacement to restore full system functionality and enable effective control under the new platform.

Here’s where we’re taking 1 Charles St to the next level

Energy Management System (EMS) Focus

Now that electrical meters are fully integrated, we’ve begun to hone in on energy consumption patterns. We’ll identify high-usage areas and equipment, cross-reference with operational data, and develop targeted recommendations to reduce consumption and cost — without compromising comfort or performance.

Fitout & Refurb Coordination

With several fitout floors currently active, our team is ready to support by ensuring that any new supplementary units, VAV relocations, or sensor adjustments are seamlessly integrated into the BMS. This ensures consistent comfort, efficient control, and accurate metering across all zones.

On-the-Ground Support

Our dedicated service technician is on-site every Tuesday, working closely with BGIS to stay across operational updates, identify minor issues before they escalate, and maintain alignment with your performance goals.

NABERS Pathway Planning

With a current NABERS Energy rating of 4.5 stars, our goal is to support Police HQ in reaching and sustaining a 5-star rating. We’ll use BMS analytics, metering insights, and continuous tuning to build a data-driven improvement plan that aligns with your sustainability and compliance objectives.

Experience makes a difference

With strict deadlines and mission-critical infrastructure on the line, there was no room for error. This is where OzTech’s experience truly delivered value. Our team’s deep understanding of complex BMS rollouts enabled us to identify and eliminate inefficiencies — ensuring a precisely coordinated, high-performance delivery.

One of our key strategies was to pre-engineer and pre-configure hardware off-site, allowing for rapid deployment once on-site. This minimised the risk of installation errors and reduced the time needed for troubleshooting during implementation. We also leveraged our strong supplier relationships to accelerate hardware procurement, ensuring controllers were available ahead of schedule.

In another example of forward planning, the team pre-installed cable louvres ahead of system cutovers, ensuring seamless transitions with minimal system downtime. These kinds of tactical decisions — born from years of experience — allowed us to streamline the build, maintain critical services, and successfully deliver on a highly complex project.